Pangasius (Cream Dory)

1. Information We Collect

We may collect the following personal information:

A. Customer Information

• Full Name
• Email Address
• Mobile or Telephone Number
• Delivery Address
• Billing Address
• Company Name (if applicable)
• Order History
• Payment Information

B. Account Registration Information

• Username
• Email Address
• Encrypted Password

C. Contact and Inquiry Information

When you submit a contact form or inquiry, we may collect:

• First Name and Last Name
• Email Address
• Contact Number
• Subject
• Message Content
• Attachments you voluntarily provide

D. Employment Application Information

For job applications, we may collect:

• Personal Information
• Contact Details
• Address
• Age
• Employment History
• Resume/CV
• Educational Background
• Supporting Documents
• Salary Expectations
• Other information voluntarily submitted

E. Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Manage customer accounts
• Deliver products and services
• Process payments
• Respond to inquiries and requests
• Provide customer support
• Evaluate employment applications
• Improve website functionality and user experience
• Conduct analytics and business reporting
• Send important service-related communications
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorized activities

3. Legal Basis for Processing

We process personal information based on:

• Your consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests where applicable

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors
• Logistics and delivery partners
• IT and website hosting providers
• Cloud service providers
• Customer support providers

Legal and Regulatory Authorities

When required by law, court order, government regulation, or lawful request.

Business Transactions

In connection with mergers, acquisitions, restructuring, or sale of company assets.

All third-party providers are required to maintain appropriate confidentiality and security measures.

5. Payment Processing

Payments made through third-party payment providers such as GCash, Maya, QRPH, GrabPay, and credit/debit card processors are subject to their respective privacy policies. We do not store complete credit card information on our servers.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Enhance security
• Provide a better browsing experience

You may modify your browser settings to disable cookies; however, some website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Policy
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements

When no longer required, personal information will be securely deleted, anonymized, or destroyed.

8. Data Security

We implement reasonable organizational, physical, and technical safeguards to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Your Rights Under the Data Privacy Act

You have the right to:

• Be informed
• Access your personal information
• Correct inaccurate information
• Object to processing
• Withdraw consent
• Request deletion or blocking
• Request data portability
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under thirteen (13) years of age. We do not knowingly collect personal information from children without appropriate parental consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

1. Acceptance of Terms

By using this website, you represent that:

• You are at least 18 years old or have legal authority to enter into binding agreements.
• The information you provide is accurate and complete.
• You will comply with all applicable laws and regulations.

2. Company Information

This website is owned and operated by:

3. Products and Services

The Company provides seafood products, fish brokerage services, distribution services, logistics support, and related services. All products displayed on the website are subject to:

• Availability
• Market supply conditions
• Seasonal availability
• Regulatory requirements
• Price changes without prior notice

We reserve the right to discontinue, modify, or limit products and services at any time.

4. Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate registration information.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of unauthorized account access.
• Accept responsibility for activities occurring under your account.

We reserve the right to suspend or terminate accounts containing false, misleading, or fraudulent information.

5. Orders and Purchases

All orders placed through the website are subject to acceptance and verification. We reserve the right to:

• Refuse any order
• Limit quantities purchased
• Cancel suspicious transactions
• Verify customer information before processing

An order confirmation does not guarantee acceptance of an order. A sales contract is considered completed only after payment verification and order confirmation by the Company.

6. Pricing

Prices displayed on the website:

• May change without prior notice
• May vary due to market conditions
• May exclude shipping, handling, taxes, or other applicable charges unless otherwise stated

In the event of pricing errors, we reserve the right to cancel or revise affected orders.

7. Payment Terms

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• GCash
• Maya
• QRPH
• GrabPay
• Bank Transfers
• Cash on Pickup

Customers agree to provide valid payment information. Fraudulent transactions may result in order cancellation and legal action.

8. Shipping and Delivery

Delivery timelines are estimates only and may be affected by:

• Weather conditions
• Transportation delays
• Supply chain disruptions
• Force majeure events
• Regulatory inspections

The Company shall not be liable for delays beyond its reasonable control. Risk of loss and ownership transfer upon successful delivery and acceptance by the customer.

9. Product Quality and Inspection

Customers are encouraged to inspect products immediately upon receipt. Any concerns regarding:

• Damaged products
• Incorrect deliveries
• Quality issues
• Missing items

must be reported within twenty-four (24) hours of delivery. Failure to report within this period may be deemed acceptance of the delivered products.

10. Returns, Refunds, and Replacements

Due to the perishable nature of seafood products, returns may only be accepted under the following circumstances:

• Wrong item delivered
• Product delivered in damaged condition
• Product quality substantially differs from the confirmed order
• Delivery error attributable to the Company

Approved claims may be resolved through:

• Replacement
• Store credit
• Partial refund
• Full refund

at the sole discretion of the Company after investigation.

11. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Trademarks
• Product descriptions
• Text
• Graphics
• Images
• Videos
• Website design
• Software

is owned by or licensed to the Company and protected by intellectual property laws. No content may be copied, reproduced, distributed, or modified without prior written permission.

12. Prohibited Activities

Users shall not:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Upload malicious software or code
• Interfere with website operations
• Misrepresent their identity
• Violate intellectual property rights
• Engage in fraudulent transactions

Violations may result in account suspension, legal action, or both.

13. User Submissions

Any information, feedback, reviews, comments, resumes, or materials submitted through the website may be used by the Company for legitimate business purposes, subject to applicable privacy laws. Users warrant that submitted materials:

• Are accurate
• Do not violate third-party rights
• Do not contain unlawful content

14. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss
• Service interruptions

arising from the use of or inability to use the website or services.

15. Disclaimer

The website and its content are provided on an "as-is" and "as-available" basis. The Company makes no warranties regarding:

• Continuous availability
• Error-free operation
• Accuracy of website content
• Freedom from viruses or harmful components

16. Force Majeure

The Company shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Typhoons
• Earthquakes
• Fires
• Government actions
• Labor disputes
• Pandemics
• Power outages
• Transportation disruptions

17. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and processing of personal information in accordance with applicable privacy laws, including the Philippine Data Privacy Act of 2012.

18. Suspension and Termination

We reserve the right to:

• Restrict access
• Suspend accounts
• Terminate services

for violations of these Terms and Conditions or applicable laws.

19. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Navotas City, Philippines.

20. Amendments

The Company reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on the website with a revised effective date. Continued use of the website constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms and Conditions, contact: